Support

How can we help?

Write to support@khuntslab.net — in English or German. We usually answer within two working days.

Helpful to include

• The app and its version (Settings → About)
• Your phone model and Android or iOS version
• What you did, what you expected, what happened

Quickest: in the app, Settings → Help → Report a problem fills this in for you.

Deleting your data

None of the apps has an account, and we hold no data about you. To delete everything, clear the app's data or uninstall it; delete any backup or sync files you saved yourself, and turn sync off on your other phones.

Purchases, codes and refunds

Purchases go through Google Play or the App Store; refunds and cancellations are handled there, under the store's refund policy (on Android: Play Store app → Payments & subscriptions). To move a purchase to a new phone, use Support → Need a hand? → Restore a purchase in the app. A code we sent you works on the phone it was made for.

Moving to a new phone

Use the app's backup (Settings → Your data) or sync the two phones: pair them with the code one shows the other.